JOB SUMMARY
The Food and Beverage Server is responsible for providing the highest quality of service to guests in an attentive, courteous, and efficient manner. He/she is also responsible for receiving and delivering guests orders and collecting payment.
Qualifications
· VSBO diploma or equivalent
· Two years’ experience in a hotel in similar role.
· Must be able to effectively communicate both verbally and written, in English, Spanish Papiamentu & Dutch, with all levels of employees and guests in an attentive, friendly, courteous and service oriented manner.
· Must be able to multitask and prioritize departmental functions to meet deadlines.
· Must be able to read and explain a menu
Duties and Function
· Employees must at all times be attentive, friendly, helpful and courteous to all guests, managers and fellow employees.
· Be familiar with the organization of the Restaurant(s), lounges, and Room Service and know the function of each job position.
· Have a thorough knowledge of menus and current specials in applicable outlets.
· Service guests with all food and beverage requirements in an attentive, courteous, and efficient manner.
· Pre-bus all tables removing soiled dishes after each course.
· Be familiar with the operation of the P.O.S system.
· Perform cashiering functions by closing checks and preparing end of shift paperwork.
· Perform opening and closing procedures and side-work duties according to station rotation assignment and established checklist.
· Ensure that tables and side stands are kept stocked, tidy and clean.
· Keep all beverages at least ¾ full (coffee, tea, soda, water, and lemonade).
· Breakdown trays of soiled dishes and linen in the dish room according to established standards.
· Answer the telephone according to standards.
· Consistently upsell food, beverage and promotional items to guests.
· Be familiar with fire extinguishers, locations and know how to use them.
· Receive and deliver food and beverage orders and collect payment.
Ensure overall guest satisfaction.
General Requirements
· Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
· Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
· Attend all hotel required meetings and trainings.
· Maintain regular attendance in compliance with Courtyard by Marriott Curaçao/Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
· Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
· Comply with Courtyard by Marriott Curaçao/Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
· Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
· Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
· Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
· Must be able to cross-train in other hotel related areas.
· Must be able to maintain confidentiality of information.
· Must be able to show initiative, including anticipating guest or operational needs.
· Perform other duties as requested by management.
· Maintain a friendly and warm demeanor at all times.
· Perform additional duties as requested by the Restaurant Supervisor as and when required
· Flexible and long hours sometimes required.
· Medium work-Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
· Ability to stand during entire shift.
Must be able to maneuver throughout the dining area while carrying full trays of food & beverages
Job Types: Full-time, Contract
Contract length: 6 months
Education:
- High school or equivalent (Preferred)
Language:
- English (Required)
Shift availability:
- Day Shift (Required)
- Night Shift (Required)
Work Location: In person
Application Deadline: 23/05/2023
